Client Experience Manager
Help families find the right care, build meaningful relationships, and ensure they receive the outstanding support they deserve from their first enquiry onwards.
Details
- Created 24 July 2026
- Closing date 03 August 2026
- Pay £28,000 per year
- Hours 37.5 per week
- Reference NCCJ-80139
- Working Pattern Full Time
- Vacancy Category Management and leadership roles
- Service type Home care
- Area Norwich
- Service users Older people aged 65+
- Driving licence required Yes
- Overseas Sponsorship Licence Offered No
- Does the role involve personal care? Yes
Description
What You'll Do
•Manage the client journey from enquiry to ongoing reviews
•Support business growth through excellent client experience
•Conduct consultations, assessments and risk assessments
•Develop and oversee personalised care plans
•Build strong relationships with clients, families and professionals
•Complete quality assurance visits and client reviews
•Investigate complaints and drive service improvements
•Ensure compliance with CQC and company standards
•Lead, coach and support team members
•Participate in the on-call rota
•Maintain accurate records and systems
Job Benefits
- Contributory pension scheme
- Employee support line
- Free enhanced DBS check
- Free parking on site
Locations
Contact details
Name Home Instead Norwich
Address
ROOM 17
DIAMOND HOUSE
VULCAN ROAD NORTH
NR6 6AQ
United Kingdom
Website www.homeinstead.co.uk/norwich/
