Accessibility

Introduction

This accessibility statement applies to www.norfolkcarecareers.co.uk

This website is supported by Norfolk County Council.

We want as many people as possible to be able to use this website.

For example, that means you should be able to:

Change colours, contrast levels and fonts
Zoom in up to 400% without the text spilling off the screen and without content being truncated or overlapping
Navigate most of the website using just a keyboard
Navigate most of the website using speech recognition software
Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We aim to meet the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.2 at AA level.

However, we know some parts of this website are not fully accessible:

There are some accessibility issues with YouTube videos on some pages:
- There is no audio description
- Some of the buttons do not have visible keyboard focus indicator
- Some of the buttons do not work when controlling the video with a keyboard
- Some of the buttons are not visible if the video has not been played but are still possible to navigate to using a keyboard
- The timestamp button and timeline slider do not have accessible names that describe what they do
- Some of the buttons have tooltips that users cannot hover over with a mouse or dismiss using the escape key
- At some screen widths, when zoomed in and at different orientations, the video crops, cutting off some of the content
- If the video is playing, tooltips for some video buttons are only displayed for 3-5 seconds when hovering over the buttons

Feedback and contact information 

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or Braille, email [email protected]

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, email [email protected]

We'll consider your request and get back to you in 3 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Norfolk County Council is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Videos

Some pages include YouTube videos. They have the following accessibility issues:

Some videos communicate information in the visual but not the audio. The videos don't have a transcript and audio described versions of the videos have not been provided. This fails WCAG 1.2.3 Audio Description or Media Alternative (Pre-recorded)
Some videos communicate information in the visuals but not in the audio. Audio described versions of the videos have not been provided. This fails WCAG 1.2.5 Audio Description (Pre-recorded)
Some buttons in videos have tooltips that appear when you hover your mouse over them or navigate to them using a keyboard. It's not possible to hover your mouse over the tooltips without them disappearing. The tooltips also disappear after 3 seconds if the video is playing. This fails WCAG 1.4.13 Content on Hover or Focus and WCAG 2.2.1 Timing Adjustable
You can use several single character keyboard shortcuts to control the video when focus is anywhere in the video player. For example, pressing the F key turns full screen on and off. It's not possible to turn off or remap these shortcuts. This fails WCAG 2.1.4 Character Key Shortcuts
Some text and buttons overlay the video. The colour contrast of these text and buttons against the background depend on the colour in the video, and is often insufficient. Other text and video controls also have insufficient contrast, including their focus indicator. This fails WCAG 1.4.3 Contrast (Minimum) and WCAG 1.4.11 Non-text Contrast
You can't use the 'precise seeking' feature with a keyboard or without dragging. This fails WCAG 2.1.1 Keyboard and WCAG 2.5.7 Dragging Movements

Content that's not within the scope of the accessibility regulations

Maps

Our maps are not accessible to screen reader users. We have ensured that essential information included in maps, such as addresses or directions, are available in an accessible format.

Preparation of this accessibility statement

This statement was prepared on 30 August 2024. The statement was last reviewed on 18 May 2026. Norfolk County Council's Digital Customer Experience Team carried out the test.

We tested the website www.norfolkcarecareers.co.uk using automated and manual tests. We used: