Team Leader – Primary Care Network (PCN) Service

Team Leader Primary Care Network (PCN) Service

Location:  Norwich

Hours:  Full-time, 37.5 hours per week

The starting salary for the role is £23,000 rising to £24,350 following successful completion of probationary period.

Annual Leave entitlement of 26 days rising to 29 days with service.

Online Discounts Portal, Financial Advice, Long Service Awards, Health & Wellbeing Program AND Personal Development and Job Specific Training.

We are proud to offer our employees a comprehensive staff benefits package:

https://www.flipsnack.com/MindNorfolkandWaveney/benefits-brochure-2021.html

Please click on this link to hear more from our staff about working in our service:

https://www.youtube.com/watch?v=nqy-imXKeTQ

• We have an Investors in People certification.
• We are the leading mental health charity in Norfolk and Waveney, providing services which make a real difference to people’s lives.
• We are a friendly, flexible and supportive employer.
• You will be working in strong partnership with Norfolk and Suffolk Foundation Trust (NSFT), Third Sector organisation, and Voluntary Community and Social Enterprise (VCSE) Sector.
• We work to reduce the stigma associated with mental health, support people in their recovery and champion better services for all.
• We believe that with the right support and resources everybody can create a life that feels meaningful to them.
• We are a fast paced and growing organisation, so career progression is open to all.
• We are proud to announce that in our most recent staff surveys, the overwhelming majority of our employees are happy to refer others to our organisation, and enjoy our friendly/supportive team environment! 

The Role: 

Norfolk and Waveney Mind has a great opportunity for individuals to be our Primary Care Network Team Leaders (Great Yarmouth and Waveney, North Norfolk, Norwich, South Norfolk and West Norfolk). This is an exciting new service based in GP surgeries located across Norfolk and Waveney.  You will be responsible for overseeing the operational management of a team of five recovery workers based in one of five areas, working in strong partnership with local surgeries and Primary Care Networks (PCNs) to see a reduction in the number of people with mental health issues re-presenting to their GP. This will include support / signposting to access Hub-based and Wellbeing services to build increased community resilience for the service user and freeing up GP and secondary services consultation time for wider system benefit.

Among other responsibilities, you will be: 

• Supporting the management of mental health issues in primary care settings (such as within your GP practice). This will be delivered through a team of Recovery Workers based in your area.
• Supported by the Service Manager to ensure that there is effective engagement across the Primary Care Networks and Multi-disciplinary teams within your area. This will include managing the team to work alongside the Primary Care Network (PCN) staff wider team and Norfolk and Suffolk Foundation Trust (NSFT) staff support to see a reduction in the number of people with mental health issues representing to their GP. This will include support / signposting to access Hub-based and Wellbeing services to build increased community resilience for the service user and freeing up GP and secondary services consultation time for wider system benefit.
• Ensure the promotion of non-medical solutions and mental wellbeing, its role in self-management, addressing health inequalities and the wider determinants of health and therapeutic interventions and how they can reduce pressure on statutory services, improve health access and outcomes and enable a holistic approach to care. Particularly, but not exclusively, with mental health services
• Ensure the provision of a quality recovery focused approach to people who may present with complex needs for example anxiety or depression alongside other issues – inadequate housing, drug or alcohol misuse or debt problems etc.; supporting people to self-manage long term health conditions using a range of techniques and in a non-judgmental way respecting diversity and lifestyle choices. 

What we are looking for: 

• Experience of working in mental health.
• Experience of managing a team.
• Experience of working with Primary Care Networks or GP Practices.
• Experience of developing services for local communities.
• Experience of building partnerships with other organisations. 

Please note the following: 

Should you wish to have a friendly and informal chat please contact

Pippa Bennett, PCN Manager, by clicking ‘Call Us’ below.