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Support Service Manager


Up to £30375 (DoE) Per Year

Full Time


Closing Date: 27/08/18


Creswick House in Fakenham.

An exciting and unique opportunity has arisen to manage and lead a service provision for individuals who have complex behaviours resulting from the issues around their learning disability and/or autism.

Your expertise, passion and creativity will ensure the highest standard of care.

Creswick House is subdivided into two interlinked living areas, the downstairs unit has been developed as a specialist elderly service that strives to preserve and maintain dignity, individuality and privacy within a warm and caring environment. The upstairs unit provides support to five adults with a learning disability within the model of supported living.

The tenants of the ground floor and the first floor unit have split the large garden at the rear of the property for separate use. Each tenant has decorated and furnished their room to their individual taste.

 About the role:

You will have overall responsibility for the efficient running of the home

Ensure professional and administrative management of the home and promote the highest standard of care to our individuals who use the service

Lead the team in ensuring that the standards of quality, safety and expectations of The CQC essential standards are met and maintained

Support and supervise team members in accordance with policy and procedures

Monitor and manage regular team meetings and individual supervision of staff

 Ensure that all Health & Safety requirements under the Health & Safety at Work Act 1974 and Management of Health & Safety at Work Regulations 1999 are met and maintained

Attend or host tenant reviews, 117 meetings and any other meetings required

Monitor and implement the individuals service support plan Packages and Risk Assessments

Provide support if required in emergencies and be prepared to assist within the wider organisation

Act as an Ambassador and represent the service in a professional manner

Respond to individuals who use the service, relatives and visitors in a welcoming and positive manner

Attend sub group meetings and be part of the on call system

 Candidate Requirements: 

You will have the required qualifications for CQC Registration, EG: a minimum of an Diploma Level 5 in leadership for health and social care or NVQ level 4 in Health and Social Care or an RMA (Registered Managers Award) or equivalent

Have a demonstrable track record of sound leadership and teamwork within a similar environment and position

Needs to be flexible in terms of working hours and patterns to ensure management cover and support is readily available at all times (to include sharing bank holiday and week end work)

A positive attitude and commitment to individuals who use the service, their development and the Service as a whole

Needs to be able to make decisions and act effectively and appropriately to emergencies and difficult situations and able to work effectively and autonomously.

 Employment Details:

Creswick House is in the market town of Fakenham, which lies halfway between the Kings Lynn and Norfolk. It is a vibrant town with a good range of independent shops and well-known high street stores as well as an extensive range of sporting, leisure and educational facilities.

Jeesal has been supporting people with complex needs for over 30 years and has received a number of accolades during this time. More recently we have been honoured to be named ‘Independent Secure Healthcare Provider 2015/16’, by Apex, and ‘Large Training Provider of the Year 2015/16’ by the YMCA.

We offer a starting salary of up to £30,375, dependent on experience, together with an excellent training programme and a commitment to ongoing personal development.

Full time, Permanent. (40 hrs pw).

 Click here to find out more and to apply for immediate consideration. 

Closing date: 12 noon, Monday 27th August 2018, however we do reserve the right to close the advert early should we receive a high volume of quality applications prior to the planned closing date.

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