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Part Time


Closing Date: 17/06/24

Senior Independent Domestic Violence Advisor (IDVA)

Hours: 18.5 per week

Location: Great Yarmouth

Salary: £30,765 (pro rata)

Fixed Term Contract until 1st January 2025

Job Purpose:

The Senior IDVA will lead a confidential, safe, and supportive team, within the Norfolk Integrated Domestic Abuse Service (NIDAS). Supervising and guiding the team, overseeing employee performance and making critical decisions on a day-to-day basis regarding cases. They will provide effective, safe, supportive, and confidential support for service users aged 16 plus and their families including children aged 5-18, who are assessed as high or medium risk, and living with or fleeing domestic abuse.

The Senior IDVA will work within a multi-agency framework providing a range of support to reduce the risk of further harm posed to service users and support them to safely engage with criminal justice proceedings. Multi-Agency Risk Assessment Conferences (MARACs), The Sanctuary Scheme and Domestic Violence Disclosure Scheme (DVDS) processes.

You will work along side our services users to ensure they feel safe and are happy with the service they are receiving and have the widest opportunities available to them, to enhance their lives and improve their safety and wellbeing.

You will ensure they receive an excellent level of support that uses a strengths based and trauma informed approach and is centred around their aims and aspirations.

You will participate in the rota system providing cover over 7 days a week and represent the service by providing presentations and attending events as required.

Your role will work alongside the NIDAS Service Managers supporting the NIDAS Partnership Board in working towards the best possible outcomes for our services users and stakeholders, including collating and reporting on data.

You will provide support for a caseload of the high/medium risk service users, and for the monitoring of case management/ quality assessment of cases in line with accredited standards for your team.

Key Strategic Responsibilities:

  • To work in a multi-agency environment, safeguarding adults and children.
  • Promote Equality, Diversity, Fairness, and Inclusion at all times.
  • Promote a ‘Team NIDAS’ culture across the service delivery.
  • Ensure that our service users voices are central to all aspects of service delivery and is evidenced through safety and support planning, risk assessment and reviews.
  • Supervise a team of community and family IDVAs and work collaboratively with colleagues throughout the NIDAS Partnership to deliver our visions, values and objectives.
  • Be innovative in identifying methods to successfully engage with people across a wide range of backgrounds and with diverse needs.
  • Look for opportunities to improve and develop services that we offer.
  • To promote collaboration and multi-agency working for service users and maintain up to date knowledge of local services to enable recovery.
  • Support our service users to link into statutory, health and social care services to maximise their wellbeing and recovery.

Key Functional Responsibilities:

  • Support the Service Manager to implement, recruit and develop the service.
  • Support the staff to build a relationship with each service user and engage at their pace and in their preferred way; taking a service user led, flexible approach to providing practical and emotional support and advocacy.
  • To manage a caseload, and regularly review support and safety needs in line with the accredited standards.
  • Facilitate a holistic assessment with each service user, building a relationship and creating a personalised support plan that incorporates risk and safety, and builds on their strengths and needs.
  • Participate in facilitation of group programmes within the service, supporting colleagues and service users to create and contribute to an environment that makes participation safe, supportive, and fulfilling. Similarly, support group programmes and activities including drop-ins at other services to support service users in the community.
  • Comply with all Health & Safety policy and procedures and carry out activities in a safe manner.
  • To write and record reports for funding requirements and maintain accurate and thorough case records.
  • Comply within Data Protection and GDRP legislation and best practice.
  • To offer a flexible service over 7 days a week to ensure referrals reach the NIDAS IDVA service as part of a Duty Rota system.
  • To offer telephone, virtual, group or face to face advice and support to service users who have been assessed as high or medium risk.
  • To chair service user groups as required.
  • To liaise with other teams within the NIDAS partnership to ensure seamless handover of service between the triage service and other teams within NIDAS.
  • To track cases through the Police, CPS, court and other systems to ensure service users have accurate and up to date information in compliance with the GDPR, confidentiality and data protection.
  • To provide or coordinate support for criminal justice trials as required.
  • To ensure that all Safeguarding issues and concerns are reported and dealt with in accordance with organisational policy and procedure, Legislation, and best practice.
  • To promote and work within the policies and guidelines of NIDAS and employing organisations.
  • To complete regular supervisions and case management sessions for the locality-based team.
  • To complete regular team meetings with the locality-based team.
  • To provide support to the triage desk as necessary.
  • To provide resilience across the county, and support colleagues where required.
  • To provide comprehensive induction and training agendas for new members of staff.

Person Specification: Essential & Desirable

Education & Qualifications:

  • (E) An accredited IDVA Qualification or working towards one
  • (D) An accredited IDVA management qualification
  • (D) NVQ Level 3 in management or be prepared to work towards


  • (E) Experience of supervising staff.
  • (E) Experience of working in a voluntary or statutory agency for a minimum of two years with victims of domestic abuse.
  • (E) Experience of public speaking and advocating for victims.
  • (E) Experience of working within the multi-agency environment.
  • (E) Experience of recording information
  • (E) Experience of using risk assessment tools for victims of domestic abuse.
  • (D) Experience of writing reports

Knowledge & Skills

  • (E) Knowledge of legislation around safeguarding vulnerable adults and children.
  • (E) Excellent written and verbal communication skills, engaging with service users, colleagues, and partners.
  • (E) Inquisitive and problem solving. A commitment to seeking new ways of working to achieve positive outcomes.
  • (E) A clear understanding of Data Protection, confidentiality, and data sharing protocols.
  • (E) An understanding of a strengths-based and trauma informed approach to support.
  • (E) An understanding of the impact of domestic abuse on young people, children, and families.
  • (D) Excellent IT skills, including the use of Microsoft Office, Teams, Case Management Systems and Databases


  • Reliable, enthusiastic, non-judgmental, and understanding.
  • Ability to be flexible and work independently, or as part of a team
  • Ability to respond calmly in sometimes pressured situations.
  • Respect and value the diversity of the community and recognise the needs and concerns of a diverse range of survivors ensuring the service and your approach is accessible to all.
  • Always seek to expand your learning and undertake all training and development essential for this role.

Full and accredited IDVA training will be provided where necessary to give the skills and knowledge required for the role (subject to successful completion of probationary period).

Full and accredited Level 3 management training will be provided where necessary (subject to successful completion of probationary period).

Driving Licence, business insurance and the ability to travel around Norfolk is essential.

This role is subject to DBS and enhanced Police security clearance.

NIDAS is a Domestic Abuse Support Service for those assessed to be at high or medium risk of harm. We also offer dedicated support for Children and Young People whose parent/carer is accessing the service, recovery programmes, coordinated multi-agency support, court support, a Domestic Abuse Champion network, and training for professionals, across Norfolk.

Leeway Domestic Violence & Abuse Services is recruiting for NIDAS, and terms and conditions may vary. Further information will be available at interview stage.

Applicants will be reviewed as and when applications are received, and we reserve the right to withdraw the vacancies if a role is successfully recruited.

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