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Recovery Worker

Norfolk and Waveney Mind


Part Time

Norfolk and Waveney Mind

Closing Date: 31/08/22

Job ref: NWM/124
Location: Churchman House, 71 Bethel Street, Norwich, NR2 1NR
Hours: We are recruiting for two posts, one at 30hrs per week and another at 22.5hrs per week.

Please note, the service runs 7 days a week, 358 days per year, as part of this role you will be expected to work weekends as part of your rota pattern.


What we offer:

• Salary offered: £19,690 pro rata
• Annual leave entitlement of 26 days pro rata
• Online Discounts Portal, Financial advice, Long Service Awards, Health & Wellbeing Program AND Personal Development and Job Specific Training
• Comprehensive training programme with a focus on developing and expanding on your skills throughout employment with Norfolk and Waveney Mind
• We are proud to offer our employees a comprehensive staff benefits package:


A Little about us:

• We have an investor in people certification.
• We are the leading mental health charity in Norfolk and Waveney, providing services which make a real difference to people’s lives.
• We are a friendly, flexible and supportive employer.
• We work to reduce the stigma associated with mental health, support people in their recovery and champion better services for all.
• We believe that with the right support and resources everybody can create a life that feels meaningful to them.
• We are a fast paced and growing organisation, so career progression is open to all
• We are proud to announce that in our most recent staff surveys, the overwhelming majority of our employees are happy to refer others to our organisation, and enjoy our friendly/supportive team environment!


The role:

To provide one to one and group emotional support sessions to people who are accessing the hub in crisis and in need of support. To focus on de-escalating the crisis experienced, making plans for recovery and providing a safe place to regroup. To help reduce the sense of social isolation and refocus on current or possible support networks. To work alongside peer support workers in providing a recovery focussed support plan to instigate and continue people’s recovery journey.


Among other responsibilities you will:

• Support individuals currently or recently in crisis (presenting in a range of ways, including low mood, depressive symptoms, anxiety, mania, self-harming, and experiencing suicidal thoughts) to develop their own safety plan and coping strategies to navigate the crisis situation.
• To facilitate and deliver workshops and sessions developed, providing support to individuals who attend them.
• Quickly establish appropriate, meaningful relationships with people referred REST Hub, supporting them to move out of immediate crisis.
• Connect this group of individuals with peer support workers to implement recovery principles within a community setting.
• Evaluate the impact of this brief intervention using agreed KPIs.
• Introduce therapeutic tools and interventions to those using the service, tailoring this support to their particular needs, including cognitive behavioural tools, mindfulness, emotional regulation, distress tolerance, interpersonal skills, and other coping strategies
• Liaise with GPs, external agencies and community teams, making referrals as required.
• Support and complement Peer Support staff and Volunteers in carrying out their duties.
• Read and understand a variety of sources of information about a person and make key decisions based on this.
• Using the Norfolk and Waveney Client Management System, keep accurate assessment records for people who use our services.
• Develop links and referral pathways with a range of agencies including accommodation services, health services, police etc. Build positive relationships with clinical and internal colleagues, and external organisations.
• Participate in group work programme to assist people using services to deal with issues such as substance abuse, mental or physical illness, poverty, housing issues, unemployment, or physical abuse.


What we are looking for:

We are looking for someone who has a passion for supporting others, particularly around their mental health. We also are looking for someone who is a team player, and will work well both within the team and with external professionals to seek the best outcome for the people we support.

Should you wish to have a friendly and informal chat about the role, please email contact@restnorwich.co.uk FAO Kate Frost or Sally Higginson with your contact details, and one of them will be in touch with you directly.

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