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Rapid Responder Care worker Norfolk


King's Lynn and West Norfolk

Between £20000-£30000 Per Year

Full Time

Caring Together

Closing Date: 30/09/24

Are you caring, compassionate and enjoy working in a fast paced environment? Would you like to be there for people in crisis?

About Caring Together Charity

Three in five of us will become a carer at some point in our life. Caring Together Charity is the regional charity that provides emotional and practical support, advice and guidance to carers of all ages and their families, as well as opportunities to take a break from their caring role. Our vision is of a world where no unpaid carer is in crisis or struggling alone, . We believe in providing great care and connecting with the people we support.

About The Role

Have you previously worked as a Healthcare assistant, Support worker, Care worker or any number of similar job titles and are you currently looking for a new way to utilise the skills you have learnt to support people in an innovative way.

As part of our team, your key focus areas will be providing a flexible service to customers and their families. In Norfolk we are privileged to provide unique services which allow unpaid carers to access much needed breaks by providing support to the people they are caring for, an emergency response service for unpaid carers in crisis which affords them care for their loved one should they be unable to continue with their caring role for any reason and a hospital discharge service which supports getting people home without unnecessary delay. Working alongside our homecare service we assess client needs; plan care needed and provide the service. As well as prevention work to support customers avoid admission where possible.

If you enjoy a busy role, where no two days are the same and where you get to help people whilst at the same time developing your skills then the Rapid Responder role could be just the one for you. Not only do you get to do a really satisfying job but you get to work for a truly inclusive organisation who supports you to do your best work.

The successful candidate will have had experience in providing personal and social care preferably for more than 2 years, with an understanding of homecare and will work alongside the wider care team including other Care crisis support professionals, care professionals and the management team.

Key Accountabilities of the Role

1. Be part of a responsive team providing support to customers and their families at short notice in the event of illness or absence in the hospital and community, as well as hospital avoidance and breaks for carers.

2. Provide care support in the community via our homecare service, including complex cases.

3. To travel as required in order to deliver person centred support.

4. To play a proactive role in signposting patients and their families to other relevant support services (both internal and external, both statutory and non-statutory), to prevent further admissions.

5. Work in partnership with the bookings team to identify required support needs, enabling people to remain and return safely in their own homes.

6. Complete contingency risk assessments, assessments and risk assessments for new and existing customers and emergency packages of care to maintain a ‘rapid response’ to customer need and ensure high quality support.

7. Liaise regularly and effectively with the wider team.

8. Although generally working on an agreed shift pattern covering 74 hours across 2 weeks, there may be circumstances when the support requires this to be implemented flexibly i.e. starting the shift earlier or ending later on occasion for the same number of hours.

9. To take part in the out of hours on call rota system.

10. To maintain accurate records on in house systems, to support with patient and family carer case management and contribute to contractual reporting requirements.

Caring Together is committed to safeguarding and promoting the welfare of vulnerable adults and children and expects staff and volunteers to share this commitment. We are inclusive. We celebrate multiple approaches and points of view. We are an equal opportunities employer and expect staff to respect the personal choice and lifestyles of colleagues, carers, and people with care needs.

Rapid responder Requirements 


  • A minimum NVQ Level 2 in health and social care or equivalent. Level 3 desirable.

Experience and knowledge

  • Experience of providing person centred care in the community.
  • Good IT skills. Experience using laptops and rostering systems.
  • Experience of working independently, using own initiative and problem solving.
  • Experience of establishing and maintaining professional working relationships at all levels and work well in a team.
  • Experience of engaging with a diverse range of users and stakeholders.
  • Knowledge and experience of working to a high standard within legislative and regulation standards of care. Minimum of 2 years’ experience within a domiciliary setting desirable.
  • Previously undertaken care plan assessments (or have the capability to learn)

Skills and abilities 

  • Ability to multitask.
  • Ability to work productively with a range of people with a range of needs.
  • Strong communication both written and verbal and excellent interpersonal skills.
  • Ability to build effective relationships with stakeholders.
  • Excellent customer service philosophy.

Personal attributes

  • Able to work under pressure and cope with change and conflicting priorities.
  • Willingness to travel across our region.
  • Seeks continuous improvement.
  • Engaging personality who demonstrates a friendly, constructive, solution focussed approach.