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Psychological Wellbeing Practitioners

Norwich & Central Norfolk Mind

North Walsham

Kings Lynn

Great Yarmouth

Full Time

Norwich & Central Norfolk Mind

Closing Date: 08/12/17

Job Purpose

The post-holder will work within the Wellbeing Service (WS) providing high-volume, low-intensity psychological self-management interventions. These interventions will be based on cognitive behavioural therapy (CBT), solution focussed, integrative and person centred approaches and will be delivered to clients with mild to moderate anxiety and/or depression.

The post-holder will work with people with different cultural backgrounds using interpreters when necessary and should be committed to equal opportunities. The service will be provided as part of a stepped care approach.

Core Responsibilities


  • Accept referrals via agreed protocols within the service and develop programmes of care packages.
  • Develop connections with other services in order to encourage referrers and other services to refer to IAPT in greater numbers
  • Assess and support people with a common mental health problem in the self-management of their recovery.
  • Undertakes client-centred interviews that identify areas where the person wishes to see change and or recovery and makes an accurate assessment of risk to self and others.
  • Make decisions on suitable treatments and care path for new referrals, adhering to the department’s referral protocols, referring clients to the relevant service or back to the referral agent as appropriate or stepping-up the person’s treatment to high intensity psychological therapy.
  • Provide a range of information and support for evidence based high-volume low-intensity psychological treatments. This may include guided self-help computerised CBT, information about pharmacological treatments. This work may be face-to-face, telephone or via other media.
  • Educate and involve family members and others in treatment as necessary.
  • Adhere to an agreed activity contract relating to the overall number of client contacts offered, and clinical sessions carried out per week in order to minimise waiting times and ensure treatment delivery remains accessible and convenient.
  • Attend multi-disciplinary meetings relating to referrals or clients in treatment, where appropriate.
  • Complete all requirements relating to data collection within the service.
  • Keep coherent records of all clinical activity in line with service protocols and use these records and clinical outcome data in clinical decision making.
  • Work closely with other members of the team ensuring appropriate step-up and step-down arrangements are in place to maintain a stepped care approach.
  • Assess and integrate issues surrounding work and employment into the overall therapy process.
  • Operate at all times from an inclusive values-base that promotes recovery and recognises and respects diversity.
  • Prepare and present clinical information for all clients on their line manager in supervision within the service on an agreed and scheduled basis, in order to ensure safe practice and the clinical governance obligations of the worker, supervisor and service are delivered.
  • Respond to and implement supervision suggestions in clinical practice.
  • Engage in and respond to personal development supervision to improve competences and clinical practice.


  • Ensure the maintenance of standards of practice according to the employer and any regulators, and keep up to date on new recommendations/guidelines set by the department of health (e.g. NHS plan, National Service Framework, National Institute for Clinical Excellence).
  • Ensure that client confidentiality is protected at all times.
  • Be aware of, and keep up to date with advances in the spheres of treatment for common mental health problems.
  • Ensure clear objectives are identified, discussed and reviewed with senior therapists on a regular basis as part of continuing professional development.
  • Participate in individual performance review and respond to agreed objectives.
  • Keep up to date all records in relation to Continuing Professional Development and ensure personal development plan maintains up to date specialist knowledge of latest theoretical and service delivery models/developments.
  • Attend relevant conferences / workshops in line with identified professional objectives.


  • To contribute to the development of best practice within the service.
  • To maintain up-to-date knowledge of legislation, national and local policies and procedures in relation to Mental Health and Primary Care Services.
  • All employees have a duty and responsibility for their own health and safety and the health of safety of colleagues, patients and the general public.
  • All employees have a responsibility and a legal obligation to ensure that information processed for both patients and staff is kept accurate, confidential, secure and in line with the Data Protection Act (1998) and Security and Confidentiality Policies.
  • Participate in training as directed. Unqualified PWPs will undergo an induction period and a later long term training, this is expected to be for one day a week at a suitable training institution that may be outside of Norfolk
  • Participate in buddying arrangements with other Wellbeing Service staff and volunteers, in order to avoid lone working with clients by staff or volunteers.
  • When necessary the post holder will carry out additional tasks as directed by line management. This includes working in any setting and undertaking any appropriate additional duties.
  • All duties to be performed in line with Norwich & Central Norfolk Mind policies, to be found in the policy manuals kept at Head Office.
  • To support the implementation of Norwich & Central Norfolk Mind’s Equal Opportunities policy.
  • To participate in appraisal, and both management and practice supervision.
  • To offer support and mentoring to co-workers and participate in the induction of new staff, demonstrating activities or workplace routines to new staff.
  • This is an outline of the post holder’s duties and responsibilities. It is not intended as an exhaustive list and will change from time to time in order to meet the changing needs of the role.

Please click here for further information and how to apply: https://norwichandcentralnorfolkmind.peoplehr.net/Pages/JobBoard/Opening.aspx?v=e61e02e8-b5a8-48eb-b5e4-0cda14737d71