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Part-time Support Worker, Caister

Great Yarmouth

Between £8.30-10.00 Per Hour

Part Time

Independence Matters

Closing Date: 16/09/21

Support Worker – Caister Community Hub

Are you passionate about supporting people to live the life they choose?

It is Independence Matters vision to be the social care provider of choice, and we recruit on values and train on skills. We prioritise the success of our colleagues in everything we do, and welcome applications from everyone, so come as you are and join us #oneteam

We have a fantastic support worker opportunity in our Community Hub service based in Caister .

Located in the heart of the community, this service provides excellent support for adults with learning disabilities and offers a range of activities, opportunities for learning, information and guidance to our customers and their families, along with the chance to meet other people and make friends. The service is also available to the families of customers in times of crisis such as illness or other emergency situations.

This support worker role is part time, 35 hours per week, with the hourly rate £9.69.

The role is subject to an enhanced with barred lists DBS check and suitable references.

For this support worker role it is essential you hold a full UK driving licence and you will be required to have full business insurance to use your vehicle for work.

What does a Support Worker do?

As a Support Worker you will be required to provide an outstanding level of support to our customers to work flexibly and be proactive in ensuring their Independence, choices and dignity are at the centre of everything you do. Some of the support may include: 

  • Community & Social Inclusion – supporting our customers to access and participate in their local community and social events to promote life skills and individuality.
  • Personal care – assisting with personal hygiene and using the bathroom.
  • Supporting our customers with positive behavioural support.
  • Excellent communication skills/relationship building – supporting our customers to retain and develop independent living skills and promote positive relationships.
  • Empathic listening, enables and empowers our customers and colleagues.
  • Actively encouraging and empowering independence in choice

Benefits and Recognition

In return for your hard work and passion you will receive fair pay and have access to a wide range of rewards and benefits as one of our valued colleagues which are detailed below:

  • 20 days annual leave plus recognised public holidays. Annual leave entitlement rises to 22 days after two years’ service and 25 days after five years’ service. This is pro rata for part time employees.
  • Option to buy additional annual leave.
  • Comprehensive induction and ongoing training and development. (Industry recognised qualifications)
  • 24/7 access to a confidential and independent counselling and information service.
  • Award and recognition scheme.
  • Colleagues Advisory Board which acts as link between the staff and Independence Matters Board.
  • Occupational Health and Musculoskeletal Injury Rehabilitation Service.
  • Access to great discounts through Blue Light Card scheme.
  • Occupational sick pay after one years’ service.

Job Description

Principal purpose of the job role

The primary role of a Support Worker at Independence Matters is to directly support our customers, people with a learning disability and/or older people with dementia. You will work with your customers to help them live the life they choose and one that is as independent life as possible. You will support them to develop positive relationships and to be an equal and valued member of their local community.

You need to be prepared to work flexibly over a 7-day period, be willing to undertake training and personal development activities as required, and able to travel to different work locations


We expect our people to be up-to-speed with the current world of learning disability and/or dementia, know about the challenges and realities people face and understand the impact Independence Matters is trying to bring about.

We expect people to be brilliant at collaborating across teams, functions, service types and perspectives so that people with a learning disability and/or dementia and their families receive the joined-up support they need. Leaders will break down silos and cliques and challenge blinkered or habitual thinking. People will know and love all that Independence Matters does, not just the work they do.

Key responsibilities of the role

The role has responsibilities that focus on two areas: Quality and Relationships.

You will:

  • Ensure the customer is at the heart of everything you do (person centred support)
  • Enable our customers to carry out all the tasks involved in their daily life. This may include things like supporting people with managing their finances and their home, domestic tasks, meal preparation, medication, shopping, medical and routine appointments, personal care (e.g. washing, bathing, shaving, going to the toilet).
  • Keep accurate records, carrying out all recording and reporting in a person centred, factual manner.
  • Develop the service and yourself through service reviews, performance management processes, staff meetings and learning and development opportunities.
  • Raise appropriate and important issues or concerns in a timely manner with your line manager, suggesting ways in which they could be addressed.
  • Work safely and ensure you meet the contractual and regulatory compliance so our customers can trust, feel safe and have confidence in the support you and the company provide.

This job description is not exhaustive and reflects the type and range of responsibilities and outcomes associated with this role in Independence Matters

 Person Specification

 Essential skills & abilities

Excellent interpersonal skills, with the ability and confidence to generate and build effective relationships with colleagues, customers and stakeholders.

  • Basic IT literacy and numerical skills
  • Supporting people with dignity and respect
  • Takes responsibility for their own development
  • Initiative and confidence to make decisions
  • Ability to work calmly, efficiently and accurately under pressure
  • Confidence to speak up for yourself and for others.

Desirable Knowledge and experience

  • Experience of supporting People
  • Knowledge about learning disability
  • Knowledge about IM.

Desirable Qualifications

  • Educated to GCSE level in Maths and English ore equivalent Level 2 qualification
  • Social care qualification or equivalent
  • Holds a valid, clean driving licence.

Special Conditions

  • The post is subject to the appropriate level of Disclosure and Barring check.
  • It is envisaged that the post holder will be required to work across customer groups and within different services should the need arise.
  • The post holder must be physically capable of delivering personal care.
  • Where the role requires driving ability the post holder must hold business insurance for their car.
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