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Outreach Support Worker

Norwich & Central Norfolk Mind


£17144.95 Per Year

Full Time

Norwich & Central Norfolk Mind

Closing Date: 09/01/18

To support clients to achieve their full potential.  This will be achieved through working with clients in a range of settings in the community, including residents of the rehabilitation programme at Omnia who are aiming to move into independent living.

Core Responsibilities

  • Facilitate independent living through assistance in the maintenance and development of life skills and the building of resilience to mental ill health
  • Maintain positive and effective relationships with clients, other Norwich Mind staff, the staff of other agencies and the local community
  • Comply with Norwich Mind policies and Codes of Conduct

Specific Duties

  • Support clients in their mental and physical well-being, and report any concerns to the management team
  • Provide crisis interventions as needed
  • Advocate for clients, especially in the context of dealing with statutory agencies
  • Assist the management team in the development of new initiatives
  • Work within set targets and manage time effectively on own initiative and as part of a team
  • Work with IT equipment to input client data and use electronic calendar
  • Work with clients in such a way as to enable the provision of good quality guidance and support as appropriate to their needs, ensuring that client goals are reflected in care plans
  • Identify the changing needs of clients, and, as part of a team, provide an effective response
  • Respect the confidentiality of clients, staff and volunteers and to comply with the Data Protection Act
  • Ensure that clients are treated with a respectful and helpful attitude
  • Participate in team meetings
  • Undertake appropriate training and development and to participate in an annual appraisal with the line manager
  • Work in other Norwich Mind programmes when requested
  • Observe Health & Safety policies and report any concerns to the management team
  • Carry out any other reasonable duties as requested by the management team

 The requirements are divided between Qualifications, Competencies and Personal Qualities.  Each is weighted between 1 and 5 to reflect their importance.  Those rated

  1. are desirable, but not necessary ,
  2. are desirable, and could be achieved through training or experience,
  3. are essential but there is some scope for development over a short timescale,
  4. are essential and we would expect the candidate to show they could be used with minimum need to adjust,
  5. we expect to be immediately available and fully operational from day one


Interested? To find out more visit www.norwichmind.org.uk  or to APPLY email: headoffice@norwichmind.org.uk 





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