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Intensive Crisis Worker – Evening Sanctuary



£11.44 (NLW over 21) Per Hour

Part Time

Norfolk and Waveney Mind

Closing Date: 30/11/23


Intensive Crisis Worker

 What We Offer

Part Time 21 hours per week – work pattern to be confirmed. Working 1 weekend on and 1 weekend off

This service operates 7 day per week, 365 days per year, there will be a requirement to work bank holidays and over the Christmas period on a rota basis (employees will receive double pay rate if working bank holidays, in addition you will receive an unsociable hours uplift 20% of employee hourly rate when covering shifts between 10pm – 12.30pm – not included if working bank holidays)
Salary £22,711.50 per annum increasing to 23,441.51 after completion of 6-month probation. (salary quoted is full for time hours, salary will be pro rata for part time hours)

 Location: REST Hub – Thetford


Mandatory training for this role takes place in Norwich, training sessions run from 9am – 5pm and run over 4 separate dates.


Annual leave: 26 days raising to 29 days (FTE) plus Bank Holidays, Pension, Online Discounts Portal, Financial advice, Long Service Awards, Health & Wellbeing Program, Cycle to Work Scheme, Health Crash Plan, Company Sick pay, EAP, Eyecare, Personal Development and Job Specific Training.

The Service

REST is an acronym for Recover, Eat, Support, Talk. REST Hubs offer a safe space where individuals can feel confident and comfortable talking about their mental health needs. All REST Hubs are designed and laid out as a Psychological Information Environment while adopting a non-clinical approach. We strive to ensure we provide a person-centred support to service users whilst under our duty of care, providing a brief intervention, emotional support and service navigational assistance for people experiencing Mental Health difficulties.

We work closely with various partners to ensure individuals in community have the support they need to thrive, grow, recover and excel. Our REST Hubs are a great place to work with supportive staff, friendly environment and a flexible working approach.

Two services are delivered through the REST Hub namely:

Day Time Service & Evening Santuary. The Evening Sanctuary focuses on supporting individuals who are in crisis using various de-escalation methods and techniques. The team work closely with other NHS and Blue light services to help reduce hospitalisation where not required. Staff are provided adequate training to ensure they have the skill and knowledge to deliver an excellent, safe service. The Evening Sanctuary runs from 6:00pm – 12 midnight (7 days a week – 360 Days a year including Christmas, Boxing and New Year’s Day).

The Role

We are looking for an experienced Part-Time Intensive Crisis Workers for our Evening Sanctuary who is passionate about providing excellent service, support and committed to continuously development. As an Intensive Crisis Worker, you will provide day-to-day support to clients who access the Evening Sanctuary Crisis Support Service. You will use your experience, skills and trained techniques to de-escalate crisis, provide reassurance, develop safety plan and put in place safety networks for individuals requiring support. Helping them through crisis but also to navigating their route to recovery. You will work closely with the Day Time Hub to ensure individuals supported during the Evening have access to the Day Team for long term, recovery and preventative support.

Our Intensive Crisis Workers are empathetic, open, accommodating and caring. You will be based in the Thetford REST Hub and work alongside x3 other Intensive Crisis Workers and Team Leaders. You will liaise with GP surgeries, NHS professionals, Councils and other statutory & non-statutory services to provide a holistic approach for individuals who seek crisis support. The role is best suited for individuals who perceive themselves as calm, problem solvers, flexible and quick to learn.

A typical working day as an Intensive Crisis Worker in the Evening Sanctuary may involve, receiving handover from the day team after arriving at 6pm. Checking emails and phone calls for urgent/immediate on-night crisis referrals and confirming appointments. You may also receive calls from Blue Light Services such as the police and Ambulance, carry out an initial assessment of suitability and accept or decline referrals that are sent to the Evening Sanctuary. During appointments, you will actively listen, de-escalate situations, contact other external services (where applicable), develop safety plans and write detailed notes of each session. Where required you will support other team members & Team Leader in de-escalating difficult situations and offering guidance either through speaking with the on-call manager or using own experience/training. You will also ensure information notes are recorded promptly on the system and that full handover is provided to the Day Hub staff when they arrive the following day.

Among Other Responsibilities You Will

Support individuals, possibly presenting in crisis (presenting in a range of ways, including low mood, depressive symptoms, anxiety, mania, self-harming, and experiencing suicidal thoughts) to develop their own safety plan and coping strategies to navigate the crisis situation.

Support colleagues to problem solve different situations

Quickly establish appropriate, meaningful relationships with people referred to the REST Hub, supporting them to move out of immediate crisis.

If you have experience in working with individuals experiencing mental ill health, passionate about making a difference in these challenging times, flexible, a quick thinking and problem solver, empathetic and great listener, then this could be the role for you.

What We Are Looking For

  • Previous experience in a similar field
  • Experience of working with people with complex needs who may be difficult to engage
  • Empowering People and promoting independence
  • An understanding of mental health difficulties, including the role of crisis support
  • An understanding of mental health crisis

Should you wish to have a friendly and informal chat about the role, please contact Sam Apeh on 07821650410 or email sam.apeh@norfolkandwaveneymind.org.uk or our general enquiries line 0300 3305488

Individual dates will be confirmed for interviews.

We may close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

How To Apply

To apply please press the Apply Now button at the bottom of the page to be taken to our job site.

*We encourage candidates to complete an application form, if your application is shortlisted for interview and you have applied via a CV you will be required to complete an application form ahead of an interview taking place.