Customer Care Supervisor

Bluebird Care Norwich and North Norfolk is a leading home care and live-in care provider. We have a fantastic opportunity for a compassionate, motivated Customer Care Supervisor to join our live-in operations team. The full-time role based in our Norwich office requires someone with exceptional communication and organisational skills.

Reporting to the Lead Supervisor and Registered Manager you’ll be responsible for supporting the day-to-day operation of our live-in care team and customers.

What will you do as a Customer Care Supervisor?

• Responsible for allocating live-in care assistants with the right skills and experience to deliver the best quality care and support to our customers
• Being the main point of contact for customers and care assistants, ensuring all phone calls and emails are answered in a professional manner
• Support the Care Coordinator to effectively manage a team of Live-in Care Assistants, including supervisions and spot checks
• Drive new business to grow the live-in care provision
• Support the Care Coordinator to ensure an effective care provision including care scheduling and rota management
• Work with the Recruitment Manager to onboard new live-in care assistants into appropriate packages
• Responsible for setting up the care plan for each customer. This involves visiting new customers, and where they wish it, their families, to create a tailored care and support plan
• QCF level three or equivalent or be willing to work towards this
• Be flexible to share responsibility for the on-call service including providing emergency care cover

In return we offer you:

• 28 days paid annual leave (including bank holidays)
• Tax-free mileage expenses
• On-call pay enhancement
• £200 recommend a friend Bonus
• Company pension scheme
• Perkbox Employee Perks and Staff Recognition scheme, including discounts on many high street/online stores and our 24/7 confidential health & employee wellbeing support programme.
• Access to fully funded QCF level 2&3 and further certificated courses in specialised subjects of your choice
• Company smart phone

Driving Licence and access to own transport required. Full DBS check required, provided by Bluebird Care.