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Care Team Manager

Wymondham

Thetford

Caring Together

Closing Date: 14/02/20

Job Description

Title:  Care Team Manager
Hours:  Full time (74 hours over a two week period to support 24/7 service)
Salary: £22,500 – £24,500 per annum
Accountable to: Registered Manager – Norfolk
Responsible for: Care Workers and Care Team Assessors
Based: Norfolk, Area South of Norwich

About Caring Together

Three in five of us will become a carer at some point in our life. Caring Together is an ambitious regional charity that provides emotional and practical support, advice and guidance to carers of all ages and their families, as well as opportunities to take a break from their caring role.

Our vision is of a world where caring is made easier.

About the role

The role of the Care Team Manager is to oversee the safe delivery of care packages to both carers and clients, this will include care packages across our contracted services and private or spot purchase care calls.

Working with a small team of community care workers, you will manage a caseload of clients including delivering care when required. Within your team you will ensure that care workers have undertaken appropriate induction and shadowing and that they receive 121 supervisions and appraisals annually.

You will work with the care bookings team and deputy managers to help identify areas for business growth for example private care packages and spot purchase packages of care from the local authority in your area.

Working closely with the registered manager you will identify your individual and teams’ training needs and hold regular staff meetings. As a role model to new and existing staff you will drive excellence as a standard in everything you do. You will undertake new assessments and reviews of existing care customers and ensure these are completed to a high level of detail and quality. At your discretion care plans and risk assessments can be completed by a nominated senior care worker within your team. These care plans and reviews should be completed within the timescales according to risk presentation, internal policies and the clients/carers needs and how they change over time.

This role will also include regular contact with customers we deliver care to and to manage complaints and concerns that are raised. As a care team manager you will have a responsibility to help identify and raise safeguarding concerns and escalate these in accordance with the charity’s policies and procedures.

Person specification

Essential
Qualifications

  • NVQ level 3 or higher in health and social care or level 2 with enrolment onto the level 3 course.
  • Minimum of 2 years experience of delivering care in a domiciliary setting or care home/hospital setting

Skills and Knowledge

  • Highly organised with good attention to detail
  • Excellent written and verbal communication skills
  • Ability to write clear and concise care plans based on a person centred approach
  • Excellent organisation and time management skills with the ability to prioritise complex tasks against deadlines
  • Good I.T. skills and familiar with customer relationship management systems
  • Ability to maintain a calm approach when faced with conflict
  • Knowledge of legislative frameworks relating to personal care and delivering regulated activities

Personal attributes

  • Able to work as part of a team and under own initiative
  • Flexibility to work unsocial hours as the role demands
  • Able to work well under pressure and cope well with change
  • Able to work with stakeholders at all levels
  • A diplomatic approach
  • Self-motivated and committed to achieving the objectives of Caring Together Charity
  • UK driving licence and own transport
  • Willingness to travel across the region on a regular basis

Desirable

Experience

  • Previous experience of managing care workers/care staff

Skills and knowledge

  • Additional training in management and leadership
  • Advanced skills in I.T. including excel and Microsoft
  • Good understanding and knowledge of Health & Social care Act and Care Act and implication in care delivery service
  • Customer service training

Personal attributes

  • Able to work as part of a team and under own initiative

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