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Administrator

Norwich

Full Time

Carewatch Care Services

Closing Date: 28/02/22

Carewatch is a is a leading national homecare provider; We provide quality, personalized home care services designed to enable our customers to remain as independent as possible within their own home, safely, comfortably, and with dignity.

The role requires a person who can carry out numerous admin tasks in a busy office to ensure the administration activities within the office run smoothly. Treating everyone with courtesy and ensuring all are addressed in a professional manner, and adhering to confidentiality in line with company policies and our Values. You should be sensitive and responsive to race, culture, age, gender, sexuality of everyone we provide a service to and your colleagues.

Therefore we are looking for an individual with the aptitude to continually improve our service and implement quality control procedures.

Successful candidate will need to be a team player, possess good communication skills, be able to prioritise and work under pressure. Equally possess excellent telephone manners and a high level of IT skills.

The main duties of the role will be:

  • To carry out all general administrative duties and communicate effectively including telephone duties, competent use of Microsoft Outlook, Word, Excel, letter drafting etc.
  • To take incoming telephone calls and deal with queries in a professional manner
  • To assist or take responsibility of the call monitoring system, confirmation of timesheets, rostering and undertake any housekeeping exercises where necessary.
  • Ensure that you are proactive and not reactive and deal with any issues before they escalate and take full responsibility for any actions or decisions made.
  • Identification of any late and or potentially missed service user calls
  • Provide the Manager with reports as required
  • Provide general administration support to the general office team

Desirable Skills:

  • Proficiency in Microsoft Office software (Word, Excel, PowerPoint)
  • Hands-on experience with office equipment (e.g. photocopiers and printers)
  • Professional attitude and appearance
  • Solid written and verbal communication skills
  • Ability to be resourceful and proactive when issues arise
  • Excellent organisational skills
  • Multitasking and time-management skills, with the ability to prioritise tasks

 

BENEFITS-

  • 35p a mile  (where applicable)
  • Career development and the opportunity to study NVQ with a paid bonus on completion.
  • Paid Training
  • Free DBS check
  • Generous holiday allowance, plus bank holidays.
  • Colton, Norwich (NR9)
  • £20,000 per annum + Company Pension

 

If you think this job is for you then please click “Apply” to send your CV

If you would like to have a chat in regards to the position, please call Charley Copsey by clicking call now.

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