Support Worker

Job Overview:

To provide care in accordance with best practice and legislative requirements, reflecting policies and procedures and agreed standards under the direction of the home's management team and other senior staff.

To support and enable residents to maintain skills and personal interests whilst delivering person-centred care unique to each individual

To maintain skills at a current level, undertake such training and development as required from time-to-time to maintain and progress knowledge

In addition to these functions, employees are required to carry out such duties as may reasonably be required.

Location: Norwich

Working Hours: Varying shift patterns as agreed with the manager.

Rate of pay: £11.50, per hour (£23,920 per annum)

Overtime rate (40 hours+): £13.25

Responsibilities and duties for the job
Role Specific Duties:
Ensure residents are at the heart of care delivery and their wishes and preferences enhance their wellbeing

Contribute to the efficient running of the service

Support residents to maintain their relationships and connections with the local community

Ensure Care Support Plans and other information about how to support residents are followed

Be responsible for informing the management team and colleagues of any changes in the needs of residents

Be responsible for promoting and safeguarding the welfare of those individuals they support


Working with Others:
Develop effective working relationships with other employees across the company

Work in cooperation with members of the multi-disciplinary teams to maximise opportunities for residents

If desired by the residents, maintain and develop relationships with family, friends and other people important in their life

Leading by Example:
Seek opportunities for personal and professional growth

Be a role model for other carers and be an ambassador for the home and the wider company

Be professional, polite and reasonable at all times

Personal Responsibilities:
Have a good understanding of the role of CQC and their requirements, and work in a way that meets these requirements as directed by management including a good knowledge of the 5 quality standards

Commit to achieving the relevant qualifications commensurate with the role

Attend statutory training and any other training as directed by management

Understand and follow all policies and procedures relevant to the role

Skills required
Person Skills:
Provide residents with support/assistance as they accomplish daily tasks and living skills

Communicate any problems, concerns or changes

Ability to aid with inductions of new employees to the job role and service if required

Communication Skills:
Care support workers must build rapport with residents by establishing personal connections and showing interest in their lives

Care support workers must be able to communicate effectively with residents

Care support workers must have the communication skills to inform colleagues, management and professionals about the needs of residents

Ability to record daily notes relating to the resident

Problem-Solving Skills:
Care Support Workers need to be able to adapt and address to challenging situations quickly

Be involved with the planning, developing and implementing approaches to promote health and well-being, whilst recognising and reporting situations where there might be a need for protection